Refund & Return Policy
At HOHONE TRADING, customer satisfaction is important to us. We have established this Refund & Return Policy to ensure transparency and clarity in the event that you need to return a product or request a refund. Please carefully review the following terms before making any purchase.
1. Return of Desktops & Laptops
We take pride in offering high-quality desktops and laptops. However, if you encounter any issues upon receiving your device, such as it failing to start or any significant hardware problem, please follow these steps:
Immediate Action: Contact us within 3 days of receiving the product at hohonetrading@yahoo.com. Please include details about the issue, along with your order number and relevant proof such as photos or videos, if applicable.
Evaluation: Our team will evaluate the issue to determine whether it is due to a manufacturing defect, improper handling during delivery, or any other technical issue. We may ask for additional information to assist with the evaluation process.
Return or Warranty Claim: Depending on the evaluation, we will either:
Assist you in returning the product to us for further inspection or replacement.
Help you initiate a warranty claim directly with the manufacturer, if the issue falls under the manufacturer’s warranty terms.
Please Note:
We do not accept unreasonable refund requests. Buyers are expected to understand the specifications and conditions of the product before placing an order. Refunds will not be granted for reasons such as change of mind, incorrect product expectations, or if the issue is found to be user-related (e.g., improper setup or software conflict).
Returns due to non-manufacturer-related issues may be subject to additional charges, such as shipping fees.
2. No Refunds for Software Purchases
Due to the nature of digital goods, software purchases are non-refundable once the order has been processed. When you purchase software through HOHONE TRADING, you agree to the following terms:
Final Sale: All software sales are final. We do not accept returns, exchanges, or refunds once the order is placed and processed. The delivery of the software will occur promptly after payment, and cancellations cannot be made after the order is confirmed.
License Activation Issues: In the event of a technical issue with license activation, you must contact us immediately. We will provide support to resolve the activation issue, but this does not entitle the buyer to a refund.
Please ensure that you are purchasing the correct software version and have read all product descriptions thoroughly. Refunds will not be granted for incorrect purchases or change of mind.
3. Conditions for Returns and Refunds
To qualify for a return or refund (where applicable), the following conditions must be met:
Proof of Purchase: You must provide a valid proof of purchase, such as an invoice or receipt, along with your order number.
Condition of Product: The product must be returned in its original condition, including all packaging, accessories, manuals, and any other items that came with the product. Items that show signs of physical damage, wear, or unauthorized repairs will not be accepted for return.
Shipping Costs: Return shipping costs will generally be the responsibility of the customer unless the product is found to have a manufacturing defect or was damaged during shipping. In the case of a return, the customer is responsible for ensuring that the item is securely packaged and shipped using a reliable service.
4. Warranty Claims
Many of the products sold by HOHONE TRADING are covered by a manufacturer’s warranty. If your product is eligible for a warranty claim, we will assist you in contacting the manufacturer to resolve the issue. The warranty terms may vary by product, so please consult the warranty documentation provided with your item for specific details.
Warranty Coverage: Warranty claims are typically limited to defects in materials or workmanship. Damage caused by misuse, accidental damage, or unauthorized repairs will not be covered under warranty.
Manufacturer Support: In cases where a product issue arises after the initial return period, we will refer you to the manufacturer for further assistance.
5. Exclusions
The following situations are not covered under our Refund & Return Policy:
Change of Mind: We do not accept returns or issue refunds if you simply change your mind about a product after purchase. Please be sure of your decision before placing an order.
Incorrect Usage: Products that are damaged due to improper setup, unauthorized repairs, or other user-related issues will not be eligible for returns or refunds.
Non-Defective Products: Returns for non-defective products may be accepted at our discretion, but this will be subject to a restocking fee and the customer will be responsible for all associated shipping costs.
6. Contact Us
For any questions, concerns, or to initiate a return or refund request, please contact us at:
Email: hohonetrading@yahoo.com
Please include your order number and a description of the issue to expedite the process.